Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then apartment, then clicking Apply Online.

What if I’m not ready to apply? What other options are there? Expand FAQ Close FAQ

If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

What are the lease terms that are offered? Expand FAQ Close FAQ

We offer lease terms from 7 to 12 months, with different pricing options for each term. Please contact a team member for further inquiry.

How long do I have to move-in to my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the apartment is available. The apartment can be moved in to within fourteen (14) days afterwards.

Does it cost anything to take a tour? Expand FAQ Close FAQ

Absolutely not! There is no charge to view our apartments and community amenities.

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

Can I get a price reduction if I sign a longer lease or pay for rent a year in advance? Expand FAQ Close FAQ

We do not offer a discount for paying a year in advance. Pricing is subject to change based on current lease term availability.

What is the renters’ insurance policy? Expand FAQ Close FAQ

We also require renters insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renters insurance for the protection of your belongings. We do offer ResidentInsure indemnification coverage for the dwelling. Please ask our team for details.

How do I pay my rent online? Expand FAQ Close FAQ

Visit your Resident Portal, and click Make a Payment.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

Do all of your apartments have the same finishes? Expand FAQ Close FAQ

All apartment homes come with granite countertops, designer cabinetry, and private balconies.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

Yes, they all include a washer and dryer.

What is included in the rent price? Expand FAQ Close FAQ

The monthly rent covers the rental cost for the apartment. Utilities are paid separately along with the renter’s insurance cost. If residents do not have their own renter’s insurance, they can opt into coverage with our partner Resident Insure.

How do I set up electricity? Expand FAQ Close FAQ

Electricity is required to be set up individually prior to move in. Please contact Duke Energy HERE.

What do you look for in the application? Expand FAQ Close FAQ

We use a third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

Our cable and internet is provided by Spectrum.

Our Policies

What is your pet policy? Expand FAQ Close FAQ

We welcome up to two furry friends. Weight restrictions apply to upper levels. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.

What is the parking policy? Expand FAQ Close FAQ

Our parking is first come, first serve. Reserved parking is available for $60 a month. Please contact our leasing office for more details.

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have garages? Expand FAQ Close FAQ

Yes, we have garages available to rent throughout the property.

Do you have storage units available? Expand FAQ Close FAQ

Yes, we do have storage units which are various sizes and prices and depend on availability. Please inquire with the office team.

How do I receive packages? Expand FAQ Close FAQ

We are proud to offer direct-to-door package delivery service through Fetch Package Inc. You can learn more about how it works HERE.

What are the hours for the amenities? Expand FAQ Close FAQ

Residents receive access to the business center and clubroom during office hours, the pool area from dawn until dusk which is open year-round, and 24-hour access to the gym and yoga studio.

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance as well–simply call us and a member of our service team will come out for emergency maintenance requests.